When goods have been ordered in error or are not as expected, the company may agree to their return on the following conditions:

a) A request must be made to Chipex within seven days of receipt of goods.
b) If you wish to return unwanted goods please ensure that any product you have bought is in original condition, unaltered (for example the addition of personalised logos), unused and sent back to us with its original packaging. Your statutory rights are not affected.
c) Refunds will be subject to the purchase price less a 10% handling charge. Carriage charges will not be refunded.
d) Returned goods will only be accepted where a Returns Authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accepts no responsibility for lost parcels.
e) Refunds and returns will NOT be accepted on any custom made goods, such as the Chipex paint chip system, due to the personalised nature of the product.